Latest News

eConsult + Website Update

As patients are aware we have been carrying out a review of the eConsult service which we have offered over the past few years, and we have come to the conclusion that eConsults will be permanently withdrawn.

However, online capabilities will be reintroduced on a more modest scale as we develop the services available through our new website. Therefore with effect from 04/07/22 we will have available a simpler form to request a doctors fit note.

The ability to register for online services which allows for the ordering of repeat medication online will also continue, and as we assess the effect on practice workload we hope to make available other types of requests through online forms.  We appreciate your patience as we work through these issues and seek to improve the ability of our patients to access what they need online.

New Website Coming Soon!

We have a new website launching soon! It will be the same address as this one, but you may need to clear your cache on your computer to see it properly. Please search 'clear cache on microsoft edge / google chrome' (whichever web browser you use) n your usual search engine, and this should provide you with instructions to clear your caches. 

July Weekend Public Holiday Closure

Please note the practice will be CLOSED on Monday 11th July for the public holiday. From 8am on Tuesday 12th July, you can telephone us on 0345 189 7070 for advice from the clinical team or to speak to reception for help with administrative queries.
For all prescription requests, including urgent, please telephone 01224 551 400 and leave a message with your request. If you request is urgent please state this clearly on your message, and remember to leave a telephone contact number in case we need to contact you. If you try to leave a prescription request but the telephone line is full, and it is not an urgent request, then please wait until after we have reopened again on Tuesday to try again to telephone the prescription line. We will have staff working throughout the day to clear the telephone line.
Whilst we are closed, if you need an urgent supply of a prescription, please use this self-help guide for accessing medicines;
If you need urgent clinical advice when we are closed, you can telephone NHS 24 on 111, or if you need prescription advice, use the self-help guide above, or telephone your local pharmacy.
If you need advice regarding Covid-19, please follow this link for the latest NHS Scotland advice:

*** eConsult Service Suspended ***

From 03/05/2022, acting on feedback from our patients we have presently suspended our eConsult service. As a result there may be a higher demand on our telephones, and we would ask for your patience during this period of transition and review.
If you need to contact the practice you can still do so by telephoning 0345 189 7070. If you need to order a prescription you can do this by telephoning 01224 551 400.

Face Coverings at Scotstown Medical Group

As of Monday 18th April 2022, face coverings are no longer a legally required protective measure. However, they are still strongly recommended, and within our building, if you are able, you should still wear a face covering to protect yourself, our staff and other vulnerable people who may be in the practice at the time. Scotstown Medical Group and NHS Grampian supports everyone who continues to use them. If you forget your mask please ask at reception who will be happy to provide you with one.

Flu and Covid Booster immunisations

For further information on how to book your Covid-19 and/or flu vaccines please click on the Covid-19 tab on this website, then the advice page.

It has been brought to our attention that some patients are being sent appointments to have their Flu and Covid Booster immunisations at the practice.  These appointments to attend the practice have been sent out in error by the Health Board.  The practice is NOT taking part in this immunisation programme.  If you have been sent an appointment to attend the practice for these vaccines, please telephone the COVID helpline number on your invitation letter to change your appointment.  We have been in touch with them to make them aware of the problem but some patients are still turning up at the practice.


Scotstown are now recruiting GPs at Bridge of Don and Dyce

Please see the "careers at Scotstown" link at the foot of the page or click here for more information

Digital Services at Scotstown now active

Yes, it's here! Now you can start a digital consultation with a GP at any time, on any device and you'll receive a response by the end of the next working day.  We'll be making more information available so check back often! In the meantime, why not give it a try? The link is on the homepage of our website, or you can just click the image below:


Social Distancing in the Scotstown Practice

During this pandemic there have been some changes to the way patients can interact in the practice with us. When visiting the practice for appointments we will be asking patients to participate in social distancing measures to help us to keep everyone safe.

  • Please do not enter the practice unless you have a pre-booked appointment, or have been asked to drop off or collect something by a member of staff.  For any other queries, please telephone us rather than coming to the practice.
  • Please try to keep 2 metres apart from other patients and staff members whilst in the waiting room. There will be markings and posters to help with this.
  • Please use the main (large) waiting room instead of the nurses (corridor) waiting room to wait for your appointment.
  • Please follow posters, signs and instructions whilst in the practice.
  • Please do not come to your appointment early, come on time, or only around 5 minutes before. This is to try to stop too many people being in the waiting room. If we have reached our maximum number of patients in the waiting room, or you are too early for your appointment, then you may be asked to wait outside or in your car by the reception staff to accommodate this.  We are staggering appointments as much as possible to try to avoid this.
  • Finally, please be kind and considerate to other patients and staff members alike. We are here to help you, but we need you, as patients to co-operate with us too.

Social Media

We now have a social media presence in the form of Facebook and Twitter. Please follow us on these platforms to get up to date information about the practice.

Facebook:    Twitter:

Present from Braehead School

We had a lovely gift handed in from the children at Braehead School:

Braehead school

Thank you very much Weronika and Adam

New Video Consultation service launched

The practice is now providing the option of having a video consultation instead of having to come to the practice, where a doctor feels it would be beneficial to see a patient but does not feel they would need to examine them.  In these days of COVID-19 this is oan additional measure we can now use to help keep both the patient and the clinician safe and avoid unnecessary contact. The service is still by appointment only, and patients thought suitable will be triaged in the normal way by our urgent care team.  

For more information simply click on the Services tab above and select "Video consultations by Near Me". This is also where to access the service if you have a video consultation appointment.

***UPDATE: Patients can now also join NearMe sessions via the link on the Home page of the website***

COVID-19 Coronavirus update 07/04/20

Just in case you haven't seen it, there is now a separate tab on our website for COVID-19 related information, including a link to the self isolation form.  We hope patients will find this useful. Please also note that online booking of appointments has been suspended during the current crisis, but we would still encourage patients to register for online services which will enable the ordering of repeat prescriptions online.  Contact our reception staff for more information.

Scotstown is now on Twitter

Once again, we’d like to thank all our patients for their patience as we work through this challenge. We will continue to update this website regularly, and you can now   where we will also update patients as this situation continues to develop. Please note this is for outgoing messages only to provide information to our patients.  We will not be able to reply to any attempted contacts made via this account.

COVID-19 Coronavirus update

Due to the evolving situation with coronavirus the practice will now triage every appointment request.  Routine appointments with GPs and nurses will not be available as we prepare to deal with what is now officially a pandemic. We have also suspended online booking of appointments meantime. We would therefore ask all patients  to please consider alternatives to visiting  the practice.  Many things can be dealt with by telephone, and we will shortly be offering video consultations for those patients whom we may need to see but not examine.  Non-essential procedures will also be curtailed.

If you collect your prescriptions from the practice, you may wish to consider the option of having them collected by your chosen pharmacy, thus avoiding having to enter the practice.  As this crisis develops it is important that we protect both our most vulnerable patients and our staff.  By minimising their risk we can seek to ensure that we are still available to deliver the healthcare that our patients need.  There is no need for panic, but the practice is taking a pragmatic number of steps to manage the risk. We will update this website as the situation continues to develop.

Remember, Antibiotics don't always work!

A recent letter to GPs from NHS Grampian served as a timely reminder that antibiotics are prescribed only when strictly necessary, directing all of us to the latest "Keep antibiotics working" campaign. This can be found here.  

If you would like to know more about self-care, and how we can avoid the unnecessary use of antibiotics go to Know who to turn to or the Antibiotic Guardian website.  You doctor is not with-holding antibiotic medicines from you if they would benefit you, so please accept the medical advice if they suggest an alternative.

Keep Antibiotics working


Would ALL patients please note our new telephone system becomes active on 19/9/18.  From 8.00am that morning when calling the practice you should dial 0345 189 7070. This applies to both Scotstown and Udny patients. A recorded message will give you a list of options when you call, and you should select the appropriate option when asked. These will be:-

OPTION 1 : for non-life threatening emergencies

OPTION 2 : for Udny appointments and enquiries

OPTION 3 : for Bridge of Don appointments and enquiries

OPTION 4 : for test results (only available between the hours of 11.00am and 2.30pm)

Please do not call this number prior to 19/9/18, as it will not connect to the practice. Also, please remember to reprogram any speed dial options on home telephones and save the new contact number on mobile phones. Note that the old  contact numbers will cease to accept calls from 19/9/18.



New repeat order telephone number for Udny - 01224 551435

As part of the transition to our new telephone systems, please note that with effect from Monday, 30th July our repeat prescription number for UDNY PATIENTS ONLY will change to 01224 551435.  The old number will cease accepting messages from this date.

We are now entering the final phase of our transition to our new hours and dispensing arrangements.  Please keep up to date by calling back to our website regularly. Please see below for further details.



The practice will have doctors who will be consulting regularly at Udny with effect from 1st January 2020 as follows

Monday:                No surgery

Tuesday:               Dr session (morning only)

Wednesday:          No surgery

Thursday:             Dr session (morning only)

Friday:                 No surgery




As you are no doubt aware, NHS Grampian conducted a review of GP dispensing services which includes the service currently provided at our Udny Station branch.  The consultation period ended on 1/10/16 and the decision made that the area in which patients can be dispensed to from Udny was to be severely restricted.  Following an appeal and clarification being sought around postcodes and boundaries, the Board of NHS Grampian at their meeting on 7/12/17 determined that, while patients might suffer greater inconvenience by the proposed changes, they would not meet the definition of “serious difficulty” held to be within the legislation, and the original decision was upheld.

Minutes of this meeting can be viewed online at

As a result the practice will have no alternative but to reduce the service it delivers from Udny Station.  The tapering period from the original decision expires on 27 July 2018, at which time our dispensing service to a large number of patients who are presently eligible to receive their medication in this way will cease. 

We estimate this change will result in a reduction of around 50% of the items we dispense which will have implications for the amount of doctor time we will be able to offer at Udny, though the practice has been trying hard to find ways of maintaining a service to our patients in Aberdeenshire.

Therefore, with effect from Monday 30/7/2018 the practice will be offering GP consultations at Udny Station in the mornings only, and the surgery will be open to patients from 8.30am to 2.30pm Monday to Friday for appointments, advice and the collection of prescriptions.  Please note that as we move through the final transition phase during July we will gradually realign staff hours with these arrangements.  This means that there may be days when the surgery closes earlier than at present, so please call to check if you intend attending after 2.30pm.

A map of the new dispensing area can be viewed by clicking the links below.  If you currently have your prescriptions dispensed from Udny and do not reside within the area shown in yellow, then from 30/7/2018 we will no longer be able to dispense to you, and you should make alternative arrangements either to collect and take to the community pharmacy of your choice, or to choose to participate in a pharmacy collection/delivery service who already deal with the practice at Bridge of Don.  This should be discussed with your chosen community pharmacy who will provide details if they have an arrangement with us. 

It is disappointing that we have been forced into this position, but we will do our very best to support our patients during this transitional period despite the reduction in our available resources.

               Dispensing area by postcode                      New Dispensing area Udny 2018



This practice, in common with the other GP practices in Scotland are now part of the Scottish Primary Care Information Resource (SPIRE) network. SPIRE will be used to help plan for Scotland’s health and care needs. It uses information from GP practices all over Scotland in a safe and secure way. Being able to use this information will mean NHSScotland can improve the quality of care for all patients, better plan services for people with health needs and support research into new treatments for particular illnesses.

You have a choice about the information from your GP patient record being used in this way.  If you wish to object to the use of your data for these secondary uses please speak to any member of staff or complete the opt-out form below.

In the meantime, please read the following message from SPIRE which explains further:

SPIRE - how we use your information             SPIRE - opt out form for patients

Cash in your Pocket fire safety launch

SMG-CIYP launch

Scottish Fire and Rescue Service in partnership with Police Scotland, SAS and Aberdeen City Health and Social Care Partnership/NHS Grampian launch the Cash in Your Pocket network number to refer clients for Home and Fire Safety Visits at Scotstown Medical Centre on the 20th of July 2017.

Cash In Your Pocket was established in 2002 as part of Aberdeen's Healthy Living Network. The aim of the Healthy Living Network was to promote health and reduce inequalities for people living in economic disadvantage in Aberdeen. CIYP's role within the Healthy Living Network was to make contact with people who needed help or advice to ensure they were receiving maximum income due to them.Now they have joined with partner organisations to encourage free home and fire safety visits, using the Freephone number 0800 953 4330

Scotstown Medical Group are pleased to be associated with such a worthwhile undertaking.  The picture above shows Drs Gupta and Crockett together with staff and representatives of partner organisations at the launch.


Review of Dispensing services at Udny Station - report and recommendations

The NHS Grampian review report has been released for submission to the health board on July 6, and while we welcome the recommendation that dispensing should continue at Udny, it's not all good news with new restricted boundaries being proposed so some patients will lose out.  For more information click the following link which will open in a new window:

It should be noted that the review group has used a postcode of AB41 0 to define part of the area within which we can dispense, but this code has been retired.  We will be seeking clarification on this as well as some other matters and will upload the full documentation as it becomes available to us. Nevertheless, it is good news for our Udny patients that we should be able to continue dispensing in some form, and we have a transition period during which we will seek to maintain the current service while we taper down to our new, smaller dispensing area.  Further changes will be reported here.

Online prescriptions update

Our current email service for repeat prescription will close on September 30th 2017.  Please ensure you have registered for our new online system in plenty of time.  Click on the "Online Services" tab to learn more.

NEW online prescription ordering service.

Please note that we will be moving to a new online ordering system for repeat medication, replacing the current email prescription addresses. patients will be required to register for this new service by completing the form in our "Online Services" tab and returning it to the practice with a form of ID.  This is because the new system draws its information about your medication directly from your clinical record. So if you are a current user of either our email or website ordering system, REGISTER NOW to avoid any delays in moving to this new, more secure service.

The existing email system will continue for the moment, but it will be closed down later in the year. So please don't delay - complete your pre-registration form now.

New triage system for urgent appointment requests and home visits

With effect from 21 November 2016 all requests for urgent/on the day appointments and acute home visits will be triaged by our urgent care team.  Patients should be prepared to give brief details to reception staff when calling, which will help the team prioritise calls when calling back.  Non-urgent requests will remain bookable in advance.  We hope through this measure to ensure that those patients with the most urgent needs are seen quickly.  The practice has written to patients explaining these changes in greater detail, and a copy of the letter is available to view by clicking on the icon below.

Patient triage letter

Review of Dispensing services at Udny Station - updates

NHS Grampian Dispensing Review Group announces meeting at Udny Station Community Centre

9 November 2016

In addition to the response letter and our letter to patients, the Review Group is holding a series of meeting with interested parties over the coming weeks in relation to the practices whose dispensing service is under review.  For Udny Station, this will be at Udny Station Community Centre on November 29 from 13.30 until 20.00

Should anyone wish to attend and make representation to the Review Group they should make an appointment to do so.  Instructions are contained in the information sheets below.

NHS Grampian review group meetings (scanned)

8 November 2016

The consultation period has ended and the practice submitted its response in the time given. In addition, the practice has written to dispensing patients with a copy of our response, which we attach below together with the letter to patients.

Scotstown Response Letter                  Letter to Patients Nov 16

24 August 2016

A meeting was held at Udny Station Community Centre, organised by Mr William Grant, Chairman of Foveran Community Council and chaired by the Secretary of Foveran Community Council Mr Glen Douglas. It was attended by local MSP Gillian Martin, Councillor Richard Thomson of Aberdeenshire Council, Mr Brian McDougall of Udny Community Council, Dr Alasdair Forbes and representatives of NHS Grampian.  The meeting was well attended and local people had the opportunity to voice their opposition to any change in dispensing services at our Udny Station branch. Full minutes will appear on this page soon.

28 June 2016

Grampian NHS Board will meet today at 2.00pm in the conference room, Summerfield House, Eday Road, Aberdeen to consider a supplementary paper concerning the review of dispensing services at Udny Station and others. Based on the original submission this document will present more detail surrounding the consultation process which is due to run for a period of 90 days commencing 4 July 2016. These board meeting are held in public and the papers are available to all interested parties. The documents are available from the NHS Grampian website and for the assistance of our patients we have uploaded them here. Just click on the icons to view.

Agenda 28 June                 Dispensing services review 2 June 2016                Dispensing services supplementary 28 June 2016

16 June 2016

Following the recent announcement on Radio Scotland and the subsequent article in the Press and Journal we can confirm that the dispensing service at the Udny Station surgery is to be included in a review of GP dispensing services throughout Grampian. The practice had no prior knowledge of this decision and is currently seeking clarification from the Health Board on this matter. We appreciate this may be a cause for concern to our patients, but we will keep everyone informed if and when we become aware of any changes to the position. As things stand currently, the review panel has not yet been constituted so we do not know who will be involved or what their terms of reference will be. Rest assured that we will continue to dispense to our Udny patients while this process is undertaken and there will be no change to the excellent service provided by our team of dispensers at Udny, which we know is highly valued by those who use the service.

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