Patients are seen by appointment only. The first port of call to consult with a clinician should be to telephone 0345 189 7070 (option 2 for Udny patients and option 3 for Bridge of Don patients) and ask to book a telephone consultation with a doctor of your choice. Please bear in mind that this telephone consultation may be in several days time and the receptionist will not be able to provide you with a specific time, it will either be a morning or afternoon slot (8am-1pm or 1pm-6pm respectively). If you need to speak to a clinician urgently that day then please ask to speak to the duty doctor. You will be put on the duty list for a phone call either that same morning or afternoon. 

Once you have been triaged by the urgent care team, you may be asked to attend the practice for a certain time for an appointment with a clinician. During the Covid-19 pandemic we are trying to reduce footfall within the practice, so please come on time (or no more than 5 minutes early) for your appointment, if possible come alone and wear a face covering for the duration of your visit.

In addition please note that:

  • An adult should accompany children under the age of 14
  • If you are unable to keep an appointment, please let us know as soon as possible so that the appointment can be reallocated
  • Repeatedly missing appointments may mean that you will be asked to leave the practice list
  • Appointment schedules are liable to change at short notice depending on clinician availability

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